I own a Panasonic 49 FX750 Series which averages 1000£ and I’m upset by the output shown by my PS4 PRO.

PS4 Video Output Settings on the Samsung NU7020, showing 4K HDR 60 HZ not supported

The picture above show that the TV cannot output 4K HDR at 60 Hz. Which is shocking as this the supposedly have a 120 Hz panel.

As an example, below you can see the output of a cheap (350£) Samsung TV (NU7020).

PS4 Video Output Settings on the Samsung NU7020, showing 4K HDR 60 HZ supported

This May be due to the fact that the Panasonic supports YUV720 and the Samsung defaults to RGB.

I have reached to Panasonic support but haven’t got any good answers yet.

First answer received on December 4th (not helpful).

Dear Mr,,
Thank you for your e-mail.
In regards to your query, I would like to inform you that in order for the TV to accept the 4K HDR signal from the PS box, you need to set the PS4 unit to send the 4K HDR signal in YUV422, as this would match the capabilities of the TV’s screen.
I trust that the above information will be of assistance to you. However, of course, if you should have any further queries, please do not hesitate to contact us.

New answer received on Mars 11th, still trying to explain to support my problem

Dear Mr,,

Thank you for your e-mail.

Regarding your query, I would kindly ask you to take a picture with the Play Station setting menu as well as the error message that is displayed when trying to send 4K HDR in YUS420.

I trust that the above information will be of assistance to you. However, of course, if you should have any further queries, please do not hesitate to contact us.

Kind Regards,
Customer Service Team
Panasonic UK